• Exchanges: within 30 days of purchase.
• Refunds: within 14 days (South Africa only).
• International orders: exchanges only (refunds not possible).

• Products must be unworn, unwashed, undamaged, and in original packaging.
• Proof of purchase required (order number or slip).
  
  

• .Sale or discounted items (exchange only for size/colour of same value).
• Personalised/custom items.
• Swimwear, socks, and underwear (for hygiene reasons).
• Gift cards and vouchers.
  
  
  
  

1. Email info@stelliestm.com with order number, product details, and (if possible) a photo.
2. Our team will confirm next steps.
3. If it’s a Stellies error (wrong item or defective product), courier costs are on us.
4. If it’s a change of size or style, courier fees are yours.
5. Refunds processed via PayFast or Stitch within 5–7 working days once approved (South Africa only).

Bring your item into a Stellies store for quicker exchanges, provided it meets the above conditions.

Black Friday & Sample Sales: returns/exchanges only processed after the event ends.

• Regrettably, we do not offer international returns or exchanges. 
  
  

Q: Can I return a Black Friday purchase?
No refunds, but you can request an exchange after the event.

Q: Who pays for return courier fees?
If it’s our fault, we pay. If it’s a size/style issue, you cover the courier.

Q: How long do refunds take?
5–7 working days via PayFast or Stitch (South Africa only).

Yes, that’s even easier! (As long as all criteria above are met.)

Still got questions? Email info@stelliestm.com or call us on our Contact Page.