Stellies Privacy Policy | POPIA Compliant Online Shopping South Africa

At Stellies, your privacy matters. Whether you’re shopping in-store or online, we’re committed to protecting your personal information in line with South Africa’s POPIA (Protection of Personal Information Act).

Information We Collect

• Personal details: name, email, phone, delivery/billing address.
• Payment details: processed via PayFast/Stitch/Shopify (we don’t store your card info).
• Shopping activity: items viewed, cart behaviour, and orders.
• Technical info: IP address, device type, cookies.
• Optional info: your birthday, preferences, or survey responses.

Why We Collect It

• To process and deliver orders.
• To provide order updates and customer support.
• To personalise your shopping experience.
• To share promotions and new drops (if you opt in).
• To comply with South African tax and legal requirements.

Your Rights Under POPIA

You can:

• Request access to the personal data we hold.
• Ask us to correct or delete information.
• Withdraw marketing consent anytime.

Email us at info@stelliestm.com to exercise these rights.

Sharing Your Information

We never sell your data. We only share it with trusted service providers such as:

• Couriers (to deliver your goods).
• Payment providers (to process transactions securely).
• IT and hosting partners.

Cookies & Tracking

Cookies help us:

• Keep your cart active between visits.
• Remember preferences.
• Improve site performance.

You can disable cookies in your browser, but some features may not work.

Security

• SSL encryption protects your data in transit.
• PCI-DSS compliant partners ensure card security.
• Access limited to authorised Stellies staff.

Data Retention

We keep your personal data only as long as needed to:

• Fulfil your orders.
• Provide support.
• Meet legal requirements.

Afterwards, it’s securely deleted.

Changes to This Policy

We may update this policy. The latest version will always be available here. Major updates will be highlighted on our website or emailed to you.

Privacy FAQ

Q: Is Stellies POPIA compliant?
Yes — we comply with South African privacy laws and protect your data accordingly.

Q: Do you share my information with third parties?
Only with trusted partners like couriers and payment providers.

Q: How secure is my payment information?
All payments are encrypted and processed via Shopify, PayFast, & Stitch, which are globally recognised for security.

QUESTIONS AND CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email here: info@stelliestm.com

Now enjoy your shopping experience at www.stellies.co.za