Shipping & Delivery
Everything you need to know about Shipping and Delivery!
How do I get FREE DELIVERY?
It’s easy! Get FREE SHIPPING anywhere in SA when you take THREE or more items!
What happens if I take less than two items?
Then you simply pay a flat-rate of R95.00 for your parcel to be delivered anywhere in RSA, right to your door!
How does International Shipping Work?
We ship world-wide using DHL at a flat-rate of R700.00 Unfortunately, there is no free shipping available for international orders, regardless of basket size. So use the opportunity to stack your basket!
How long does delivery take?
Delivery anywhere in South Africa takes anywhere between 1-3 working days depending on where you are based. Orders placed before 10:30am from a main centre, are delivered overnight and from outlying areas are delivered within 2-4 days. We will keep you informed every step of the way with progress updates.
Delivery outside RSA takes approximately 3-7 Business Days via DHL Express and also includes regular email updates of your delivery status. Please note that once your order arrives in your country, it will be assessed by customs. Based on your country's legislation, you may need to pay a fee to release the goods into the country. Once that amount is paid, DHL will deliver your parcel to your door.
Can I rather collect my order in store?
Yes! This way you will pay no delivery fee. Simply select “In-Store Pick-Up” during checkout. You will receive an email notifying you when your order is ready for collection (usually about 1 day after order has been placed – but may be longer during promotions). Please note that orders not collected within 30 days will be forfeited.
What about items purchased during COVID-19 Lockdown or on Promo / Black Friday?
Items ordered during COVID-19 Lockdown and other promotional periods, may take longer to be delivered, not only as result of intense stock management, but also delays experienced by the courier companies arising from high volumes and any logistical implications during this time. You can expect delivery to be delayed but of course, we will keep you posted throughout the process.
Where is my order?
To query your delivery, track your order here using with your waybill number, or email firstname.lastname@example.org and we’ll get back to you!