Refund policy

Returns & Exchanges

Shopping Should Be Effortless

We want you to love every purchase you make with Stellies. If something isn't quite right, we've made exchanges as simple as possible.

Every online order includes one complimentary Exchange Voucher, giving you one free exchange on one item from your order.

After your complimentary exchange has been used, any additional exchanges or returns will be at the customer's expense and are subject to stock availability.

Your Complimentary Exchange Voucher

Every order automatically receives:

✓ 1 FREE Exchange Voucher

  • Valid for one item from your order.

  • Includes one complimentary collection and redelivery.

  • Subject to stock availability.

Once your free exchange has been redeemed, any future exchanges will require the customer to cover all courier costs.

Exchange Eligibility

To qualify for an exchange, your item must:

  • Be returned within 30 days of purchase.

  • Be unworn, unwashed and undamaged.

  • Have all original tags attached.

  • Be returned in its original packaging where possible.

  • Include your order number or proof of purchase.

Unfortunately, we cannot accept items that do not meet these requirements.

Eligible South African orders may be returned for a refund within 30 days of purchase.

Items That Cannot Be Returned or Exchanged

The following items are not eligible for returns or exchanges:

  • Sale or Clearance items

  • Promotional or Discounted items

  • Black Friday purchases

  • Gift Cards

  • Swimwear

  • Underwear

  • Socks

  • Flip-Flops

  • Any item marked as Final Sale

How To Start An Exchange

Simply email info@stelliestm.com with:

  • Your Order Number

  • The item you'd like to exchange

  • The size or product you'd prefer

  • A photo of the item (if applicable)

Our team will guide you through the process from there.

Exchange Process

If You're Using Your Free Exchange Voucher

We'll arrange the collection of your item and deliver your replacement at no additional courier cost.

If You've Already Used Your Free Exchange

You're welcome to:

  • Arrange your own courier, or

  • Ask us to organise the courier for you (courier costs will apply).

All exchanges remain subject to stock availability.

If your requested size or item is unavailable, our team will assist you with the available options.

Processing Time

Once we receive your returned item, our team will inspect it.

If approved, we'll prepare your replacement and dispatch it as soon as possible.

Please allow approximately 5–7 business days for processing after your parcel reaches us.

Can I Exchange In Store?

Absolutely.

You're welcome to visit any Stellies store to exchange your item, provided it meets all of the eligibility requirements above.

Please remember to bring:

  • Your proof of purchase or order number

  • The item in its original condition with tags attached

Stock availability may vary between stores.

Need Help?

Our Customer Care team is always happy to assist.

📧 info@stelliestm.com

We're here to make sure you have the best possible shopping experience with Stellies.